Return & Refund Policy
At My Store, we are committed to ensuring your satisfaction with every purchase. This policy explains how to request a return, the conditions for eligibility, and how refunds are processed for orders placed within the United States.
Return Window
You may request a return within 14 days after you receive your order from My Store. To be eligible for a return, the items must meet the following criteria:
- Unused and in original condition
- Returned with the original packaging when possible
Initiating a Return
To begin the return process, please contact us via email at samirferris8264@hotmail.com. Include your order number, the specific item you wish to return, and your reason for requesting a return. Do not send items back before receiving our return instructions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, notify us as soon as possible with photos and your order details. We will evaluate the issue and guide you through the resolution process.
Return Shipping Responsibility
Unless the item is defective, damaged, or incorrect, return shipping costs are your responsibility. Please ensure items are shipped back securely to avoid damage during transit.
Refunds
Once we receive and inspect your returned item, we will inform you whether your refund has been approved. Refunds for approved returns are usually processed within 5-10 business days and credited to the original payment method. Note that your bank or payment provider may take additional time to post the refund.
Order Cancellation
You may cancel your order within 24 hours after placing it by contacting us at samirferris8264@hotmail.com. After this window, if your order has been processed or shipped, cancellation will no longer be possible.
Contact Us
If you have any questions about returning items or refunds, please reach out at samirferris8264@hotmail.com. We are here to assist you with your My Store purchases.